Real-time safeguarding for telehealth and digital health platforms. Detect self-harm signals, boundary violations, and exploitation in remote consultations, without storing patient data.
Telehealth safety challenges
Remote consultations create unique safeguarding risks, especially for children and vulnerable patients.
Therapist-patient boundaries
Detecting inappropriate boundary-crossing in remote consultations between practitioners and minors
Self-harm & crisis signals
Identifying acute mental health crises, suicidal ideation, and self-harm indicators in real time
Minor safeguarding
Protecting children and adolescents in therapy, counselling, and mental health chat platforms
Regulatory compliance
Meeting HIPAA, COPPA, and safeguarding obligations across telehealth interactions
Built for patient safeguarding
Every endpoint is designed for the clinical context, supporting clinician decision-making without replacing it.
Self-Harm Detection
Real-time identification of suicidal ideation, self-injury indicators, and crisis signals
Emotional Wellbeing
Track emotional patterns across sessions to support clinician decision-making
Grooming Detection
Detect inappropriate boundary-crossing and exploitation patterns in practitioner-patient interactions
Vulnerability Exploitation
Identify when vulnerable patients are being targeted or manipulated
Video Consultation Safety
Analyse video consultations for safeguarding concerns and inappropriate content
Incident Reporting
Structured, audit-ready reports for clinical governance and safeguarding teams
Healthcare-grade trust
Zero content retention
GDPR compliant
Audit-ready output
Video analysis
How to add safeguarding detection to a telehealth platform
Add safeguarding and self-harm detection to remote consultations and therapy chat in five steps.
- 1 Create an account and API key Sign up, verify your email, and generate an API key from the dashboard. Test and live keys are separate, so you can integrate without touching production traffic.
Create an account and API key
Sign up, verify your email, and generate an API key from the dashboard. Test and live keys are separate, so you can integrate without touching production traffic.
- 2 Send your first request Post consultation chat, intake forms, or therapy messages to the relevant detection endpoint over HTTPS, either directly or with one of the SDKs. The response returns a risk category, a risk score, and a recommended action. No content is stored.
Send your first request
Post consultation chat, intake forms, or therapy messages to the relevant detection endpoint over HTTPS, either directly or with one of the SDKs. The response returns a risk category, a risk score, and a recommended action. No content is stored.
- 3 Map risk levels to your actions Decide what each risk level triggers on your platform: log only, queue for human review, restrict the interaction, or escalate. Thresholds are configurable per risk category.
Map risk levels to your actions
Decide what each risk level triggers on your platform: log only, queue for human review, restrict the interaction, or escalate. Thresholds are configurable per risk category.
- 4 Connect webhooks and your review queue Register a webhook endpoint so high-risk events reach your trust and safety team in real time, and review them in the Tuteliq console or in your own tooling.
Connect webhooks and your review queue
Register a webhook endpoint so high-risk events reach your trust and safety team in real time, and review them in the Tuteliq console or in your own tooling.
- 5 Review evidence and reporting Use the incident log, audit trail, and transparency reporting to evidence your safety measures for regulators, auditors, and internal governance.
Review evidence and reporting
Use the incident log, audit trail, and transparency reporting to evidence your safety measures for regulators, auditors, and internal governance.
Frequently asked questions
Protect your patients
See how Tuteliq integrates safeguarding into your telehealth platform.
FOR TRUST & SAFETY